Posted: on behalf of Mark

For this month's postcard, I thought it might be interesting to share some thoughts and provide a heads up on the subject of Six Sigma. Originating at companies like General Electric and Motorola, Six Sigma can best be summed up as an approach that helps you try and achieve perfection. Traditionally, Six Sigma has been viewed as a statistical approach to quality suitable only for manufacturing, but things are changing.

What about the Customers?

Posted: on behalf of MArk

To simply talk of improving quality, managing process thinking, changing organizations, or automating existing processes is to miss the real motivation behind BPM. In discussing such topics, we can gain understanding as to why (despite increasing sales) BPM is not truly embedded in our management thinking and our boardrooms. Such topics act like painkillers for a headache and appeal to our sense of reason.