IT Toolbox - CRM Feed
Leading Practices of Application Management Webinar for January 2009
Our webinar series on Leading Practices of Application Management is entering its third month, and we have an exciting lineup of topics to cover:
- Business Intelligence Management Pack Overview
- Siebel Maximum Availability Architecture Best Practices
- PeopleSoft Performance Tips and Techniques
- E-Business Suite Install and Cloning Best Practices
You may register at this
Categories: Emerging Technologies
Outrage??? Some people are looking for controversy
Apparently this baby wearing ad for Motrin is generating some controversy. If this ad strikes you as offensive or problematic, in any way, YOU ARE NOT SPENDING ENOUGH TIME WITH YOUR BABY.. When I see the word "outrage!!" I expect ...
Categories: Emerging Technologies
Creating Information - What to Take Offline
Last time we talked about online forms. If you thought about it, too much information online defeats your purpose. So what to do?
It can be extremely difficult to determine what information is relevant at what period of time. Here's an odd example - in my spare time I am working to create a website devoted to Finnish pagan philosophy and history. I literally have hundreds of pages, quotes, references,
Categories: Emerging Technologies
Resolving your resolution anxiety
People always feel the need to make new year's resolutions. I really never do although I had some for last year partially met and some disbanded. The reason I don't pick a day to resolve is that the artificial demarcation is always in the ...
Categories: Emerging Technologies
Why Customer Analytics is Crucial to Success
Customer and Marketing Analytics allow you to figure out the marketplace dynamics, understand and dialogue with your customer, and design and execute your next strategy.
Categories: Emerging Technologies
Web Self-Service can be Convenient, Cost-Reducing, and Revenue Generating
While preaching web self service for most organizations is passe, most are yet to fully grasp the significance self-service can have on the bottom line.
Categories: Emerging Technologies
Merry Christmas and Peace
Two songs, same event. Christmas in the Trenches by John McCutcheon http://www.youtube.com/watch?v=sJi41RWaTCs Belleau Wood by Garth Brooks http://www.youtube.com/watch?v=ZTl0S37CIXU
Categories: Emerging Technologies
Creating Information Step 4
Once you're on a roll and have created data you need a method to deliver information as well as collect it for use later.
Today we look at the various means to present information to your users that will affect positive change in their working day.
Here is the first choice and a few words about it:
Online forms
Users want data online. Let's not talk about outside customers
Categories: Emerging Technologies
Mud House has been demolished
Those of you who have read my blog for some time, know that we endured some challenges with our home in July 2007. Read: All Press is Good Press and take a look at Images from Mud House to get caught up... This past week, finally, the house was dem...
Categories: Emerging Technologies
A little gratitude and perspective
Hey folks. I've been busy for the past week - still am it seems and that is a good thing. I saw this clip and had to laugh. It's funny because I comment about my cell phone or MP3 players and other conveniences all the time. We oft...
Categories: Emerging Technologies
Creating Information Step 3
Let's revisit these thoughts from the prior information post:
1. What is the best way to present this data so that it can be used by the business?
2. What is the frequency of use?
3. What information are pure analytics and what information processors need?
The absolute #1 pitfall to avoid when gathering and analyzing requirements for an informational system is to listen too much to the user's
Categories: Emerging Technologies
Open Mic Live Recordings from The Cave Creek Coffee Company
I've mentioned C4 (Cave Creek Coffee Company) for the past several years. Great place for coffee, to hang out, or to listen to live music. Every Thursday, Mad Coyote Joe (look for more from Joe soon) runs an open mic. This is a listening...
Categories: Emerging Technologies
Various thoughts for today...
First, it's my birthday. I'll post sizes later. I am in the midst of a project and cannot really post - plus I have recording to do and no time... So, in lieu of my typical wit and wisdom, some of the things that have caught my eye... ======...
Categories: Emerging Technologies
A Holistic Approach to Siebel CRM Monitoring
What should we monitor on Siebel CRM?
It turns out to be a rather common question, even for some of our long time customers. In fact, I was on a call with a customer this morning and heard a rather lively discussion amongst its staff on this topic. I probably should write a white paper about this. However, knowing how much work I have to finish before taking some time off for Christmas, it could
Categories: Emerging Technologies
Upcoming radio appearance plus
Because I have the perfect face for radio, I'll be a guest on this week's (December 7, 2008) Arizona Music Cafe radio show with Erich Sielaff. If you are in Arizona, listen live on 960AM ( KTAR ). Or visit the site to listen onlin...
Categories: Emerging Technologies
My gear - playing and recording
I published my gear list at my website. Nothing complicated - pretty sparse really. Here it is - as posted. As I work with Samplitude more - and with recording in general - I am starting to enjoy the process. I've discovered method...
Categories: Emerging Technologies
Local involvement - what would it mean, what does it look like
That's why we're waiting Waiting on the world to change We keep on waiting Waiting on the world to change - John Mayer You're kidding..right? Sorry John - We can't wait... And a princess pulled a baby out of the wat...
Categories: Emerging Technologies
1 in 5 young American's has a personality disorder
All I could think when I read this is that my family seemed to have won some sort of personality disorder lottery. http://www.msnbc.msn.com/id/28002991/ Fortunately, Christopher Titus gives us hope and perspective. Norman Rockwell is bleeding - p...
Categories: Emerging Technologies
Note to the disenfranchised - if you have a problem everywhere you work.. well....
Stephon Marbury might be a talented player. Nobody really knows. http://nbcsports.msnbc.com/id/27946819/ Once again, he is having problems with his employers, his teammates, the press, blah blah blah. Don't they know who he is? ...
Categories: Emerging Technologies
Soon, Anyone Could Have a Personal Shopping Assistant
Get a glimpse of what Web 3.0 will do for shoppers.
Categories: Emerging Technologies
