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Presenting the Customer Care Implementation Plan

To prepare the final deliverable and presentation material to the Acceptor. Secure Sign Off The Customer Care Implementation Plan is confirmed with the Acceptor by packaging the interim deliverables and presenting the findings to the Acceptor. Spe...

Selecting a Customer Care Solution Package

Evaluate and select an application package solution to fulfill the needs of the customer care strategy for the organization. Specific objectives include: · selecting candidate packages, · establishing evaluation criteria and developing an eva...

Sample ‘Supplement Payment Admin & Mgmt System’ Test Plan

IT Toolbox - Development Technologies - Tue, 03/09/2010 - 21:59
1.      INTRODUCTION 1.1.    Scope and Objectives             The System Test will verify that the functionality of the Supplement Paymen...

Sample Design & Development Standards for Visual Basic.

IT Toolbox - Development Technologies - Tue, 03/09/2010 - 08:24
1.1     Introduction             This chapter describes the standards and procedures to be followed for all TAE components constructed with Microsoft Visual Basic (VB). 1.2&...

Sample Design & Development Standards for PowerBuilder

IT Toolbox - Development Technologies - Tue, 03/09/2010 - 00:39
  1.1     Introduction             This chapter describes the standards and procedures to be followed for all TAE components constructed with the PowerSoft PowerBuilder...

Five years on: Minimal IT

IT Toolbox - Development Technologies - Mon, 03/08/2010 - 13:03
A clearer view of IT will help the IT management challenges ahead.

Consulting 101 - Critical Basics for the Independent Computer Consultant

IT Toolbox - Development Technologies - Mon, 03/08/2010 - 09:24
Don't get lost in the mix or mired in the details

Consulting 101 - Critical Basics for the Independent Computer Consultant

IT Toolbox - CRM Feed - Mon, 03/08/2010 - 09:24
Don't get lost in the mix or mired in the details

Sample Design & Development Standards for RDBMS

IT Toolbox - Development Technologies - Mon, 03/08/2010 - 07:23
1.1     Introduction             This chapter describes the standards and procedures to be followed for all TAE component use of Relational Database Management Systems (RDBMS...

SOA Grows Up -- and Out

SOA at CIO - Mon, 03/08/2010 - 06:00
Broadening adoption of a service-oriented architecture requires more planning, better management tools and more effective measurement of what's working -- and not working.

Sample Creation of Project Objects

IT Toolbox - Development Technologies - Sun, 03/07/2010 - 23:16
Purpose: To create a project object for each project to be retained from TPA. Procedure: Generate an ODL file that has one object definition for each converted project (1200+ projects.) 1. Convert only those projects that have an application assi...

Sample Accessibility & Usage Requirements

IT Toolbox - Development Technologies - Sun, 03/07/2010 - 01:01
4.2 Accessibility & Usage The following requirements apply to the accessibility and usage of THE CONSULTANTS: 1. To provide THE CONSULTANTS to external subscribers, it must be possible to use it without the suite of CONSULTING corporate applica...

How to Fix Colors on Mac OSX Terminal

IT Toolbox - Development Technologies - Sat, 03/06/2010 - 18:38
OSX has, compared to Linux and even to Windows PowerShell, a surprisingly bland "Terminal" application that out of the box provides some pretty bare or uncomfortable on the eyes schemes (e.g. undistinguishable dark blue on green). I have seen several options on the web on how to adjust colors but some, albeit very good ones, make me uncomfortable with the type of installations that have to

Template for Responsibilities Matrix

IT Toolbox - Development Technologies - Sat, 03/06/2010 - 12:17
RESPONSIBILITIES MATRIX TEMPLATE 1 Outsourcing Center Operations Company Customer A ...

TECHNOLOGY PROOF OF CONCEPT SAMPLE

IT Toolbox - Development Technologies - Sat, 03/06/2010 - 00:34
An example of documentation prepared to support an architectural assessment completed for a small system. This document is a good example of how the methodology can be employed on a project of any scale. Due to the small scale of this project, three ...

Sample SAP security profile and authorizations plan

IT Toolbox - Development Technologies - Fri, 03/05/2010 - 11:55
1.      INTRODUCTION 1.1       Scope and Objectives This plan addresses SAP R/3 profiles and authorizations to support *** Client Name ***’s control objectives as part of the EWMS project.&#160...

Package Configuration Parameters Samples Overview

IT Toolbox - Development Technologies - Thu, 03/04/2010 - 20:46
These samples illustrate different ways of documenting package configuration parameters. The following samples are for Oracle and GEMMS package configuration. The parameters are quite detailed, describing each configurable package field and whether ...

Sample Package Configuration Parameters for Oracle Financials (SA) – Part 5

IT Toolbox - Development Technologies - Thu, 03/04/2010 - 14:22
Oracle Financials (System Administration) TABLE OF CONTENTS SYS-1 Define Menu Structures___ SYS-2 Define Responsibilities____ SYS-3 Assign Set of Books to a Responsibility (Required)____ SYS-4 System Options for G/L__...